Refund Policy
At AXEE Store, we are committed to providing high-quality digital products and an excellent customer experience. Because of the instant and irrevocable nature of digital downloads, we have specific guidelines regarding refunds. Please review the policy below to understand how refunds are handled for all purchases made on our platform.
General Refund Policy
Due to the nature of digital products, all sales are considered final and non-refundable once the files have been downloaded. By purchasing at AXEE Store, you agree to this policy. Exceptions may apply in certain circumstances outlined below.
Exceptions to the Refund Policy
While refunds are generally not available, we will review refund requests under the following conditions:
Product Not Received:
If you did not receive the download link after purchase and contacted us at support@axee.store without resolution within 48 hours, we may issue a refund or provide alternate access to your product.
Corrupted or Defective Files:
If your purchased files cannot be opened, used, or downloaded due to technical issues on our end, and we’re unable to resolve the issue after troubleshooting, we may offer a refund or replacement.
Note: Please ensure you have the proper software/applications required to open and edit your files. Product descriptions on our website always list the required formats and tools.
Duplicate Orders:
If you accidentally placed duplicate orders for the same product, we will issue a refund for the duplicate purchase upon verification.
What is Not Covered for Refunds
Refund requests will not be accepted in the following cases:
- You changed your mind after purchasing the product.
- You do not have the required software to use/edit the product.
- You misunderstood the product description or expected features that were not listed.
- You have already downloaded and accessed the product.
Refund Request Process
If you believe your case falls under one of the exceptions noted above, you can request a refund by following these steps:
- Contact Us at support@axee.store within 7 days of purchase.
- Include the following details in your email:
- Your full name and order number.
- A description of the issue and screenshots if applicable.
- We will review your case within 2 business days and provide a resolution (refund, replacement, or assistance) as deemed appropriate.
Refund Resolution Timeline
Approved refunds will be processed within 5-7 business days and will be issued back to the original payment method. Please note that the timeline for refunds to reflect in your account may vary depending on your bank or payment provider.
Customer Satisfaction
Our goal is to ensure that every customer has a positive experience with AXEE Store. While we have a strict refund policy due to the nature of our digital products, we are always here to help if you encounter any issues. If you have questions, concerns, or need assistance, don’t hesitate to contact us at support@axee.store.
Thank you for choosing AXEE Store, and we appreciate your understanding of our refund policy. We value your business and are dedicated to providing products that help you succeed in your digital ventures!
